We love a chat, so feel free to contact us on 07 3185 9250 or email us at if you need to discuss your return or exchange. Please consider a registered/insured service.
Alternatively, you can arrange your own return shipping if that is more cost effective (ie. You can purchase a trackable return postage label for a flat rate of only $15.75 from anywhere in Australia. We strongly recommend you use our easy return postage service through Australia Post.Return the item to us together with the completed form.
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If your item is eligible for return, download and complete our TennisGear Return & Exchanges Instructions Form.Upon investigation of the product, if a TennisGear team member finds that the item or packaging has been used, worn or is damaged (including any packaging), they have the right to refuse the return of the item or deduct 10% of the sale price. Please note, if your racquet has been custom strung by us and you paid extra for the string and stringing, only the frame portion is eligible for return or refund. Racquets must have never been used or have the handle plastic removed.Apparel must have never been washed or have marks.Items must have never been worn or used, be in their original condition, together with tags and any marketing material that came with the product MUST be in its original sellable condition.Must be within 30 days of your original purchase date.That's why if your purchase happens to be the wrong size or you simply have changed your mind, subject to the conditions below, simply return these to us within 30 days of your original purchase date for an exchange or refund. We want our customers to be satisfied with their purchase every time! Please note, all Babolat products are available for domestic shipping only. Once your order has been dispatched from our distribution centre, you will receive an email containing your tracking number in order for you to track the progress of your delivery. Shipping is FREE for orders over $150 (excluding tennis ball cartons, restringing machines & ball machines). (excluding extremely heavy items like tennis ball cartons, restringing machines & ball machines).
Note deliveries to WA, TAS and NT can take a bit longer.Īll orders below $150 within Australia are charged at a flat rate of $9.95. You can track your goods via their website by clicking here.ĭeliveries are normally received within 1-3 working days, depending on your location within Australia. Depending on your location, we may also send your goods via Fastway Couriers. In the checkout process you have the option to select Express Mail if you would like to receive your goods faster. eParcel provide a reliable and fast service that allows parcels to be tracked and traced via their website. Your package will be shipped using a trusted courier service. Generally we use Australia Post eParcel Service.
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